安全公司 Malwarebytes 周末连续两次向客户推送了存在问题的补丁。第一个补丁导致该公司的安全软件占用了 90 % 左右的内存和 CPU 资源。在用户抱怨的官方论坛帖子里，该公司表示正竭尽所能解决问题。然而，一小时后推送的新更新并没有解决问题。部分用户报告重启后软件开始占用大量内存时整个系统被锁定。在官方博客和论坛，CEO Marcin Kleczynski 发表了一则致歉声明。
Earlier this morning, we published a protection update that caused connection issues for many of our customers. As a side effect of the web protection blocks, the product also spiked memory usage and possibly caused a crash. We have triaged this issue and pushed a protection update that resolves it.
If the update does not resolve the issue automatically for you, please shut down web protection, check for protection updates, and restart your computer.
The root cause of the issue was a malformed protection update that the client couldn’t process correctly. We have pushed upwards of 20,000 of these protection updates routinely. We test every single one before it goes out. We pride ourselves on the safety and accuracy of our detection engines. To say I am heartbroken is an understatement.
We are working hard to not only triage your issues and get your computer or business back up and running but to also rebuild your trust. We are going to overhaul how we publish these protection updates so that this never happens again.
I am personally available to discuss both on this forum via personal message or at email@example.com
For a complete description and root cause analysis please click here.
For assistance on how to recover for home users, please click here.
For assistance on how to recover for corporate users, please click here.